Adding a new client

• Log into FinClusive.com
• Navigate to Client Profiles on the left-hand navigation menu.
• Click the blue Add Client button on the right-hand side.
• Select if the client is an individual or entity.
• Enter required fields.
  • Individual required fields
    • Country of residence
    • First Name
    • Last Name
    • Street Address
    • City
    • State
    • Postal Code
    • Document Type and Uploaded Image
      • Only necessary if you are using the FinClusive Doc Validation service.
  • Entity required fields.
    • Country of Incorporation
    • Company Name
    • Street Address
    • City
    • State
    • Postal Code
    • Details on at least one significant party (may be a control person or beneficial owner)
      • Country of residence
      • First Name
      • Last Name
      • Street Address
      • City
      • State
      • Postal Code
      • Document Type and Uploaded Image
        • Only necessary if you are using the FinClusive Doc Validation service.
  • Additional fields are available to be completed.  Each additional field value helps to further identify the individual to reduce false positives.
• Click blue save button at bottom of page.

Once you click save, all checks are ordered for the customer based on the risk rating assigned to the customer (or your custom profile with FinClusive). 

Updating a client

• Log into FinClusive.com
• Navigate to Client Profiles on the left-hand navigation menu.
• Search for desired client and click on name to open
  • If you are searching for a significant party that is part of an entity, only the entity name will display.  You will need to go into the entity to view the significant party.
• Click the grey edit button on the right hand side
• Update the field that has changed and click the blue save button at the bottom of the page
• If you want to refresh the CDD results to reflect the change
  • Click the grey Compliance text on the left hand side of the page.
  • Under the Customer Due Diligence section, click order
    • You will need to acknowledge that you will be charged for another CDD review based on the profiles being run
• Click view progress to see updated CDD results
  • If you do not have auto approval enabled, you will need to approve the record again, based on the new results.

If you would like to update the risk rating for your client, please see the FinClusive Custom Risk Profiles Management topic.