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Registration and Onboarding

Guidance on how to get started on our platform as a new customer.

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What is the process for registering my company for services with FinClusive? What documentation do I need?

To facilitate moving value from the traditional banking system into Stellar and vice-versa, the network relies on anchors, which are...

August 9th, 2021 1534 views 0 likes
I am getting a pending status. What does this mean?

Your information has been uploaded to our system successfully and is awaiting approval from our Compliance Team.

August 9th, 2021 1388 views 0 likes
I tried to upload documents, but I don't see them. What's going on?

Check to see if you uploaded a supported document type (.doc, .docx, .pdf, .jpeg, .png). Unsupported document types will not...

August 9th, 2021 1198 views 0 likes
Can I use an open phone number/google phone number for MFA?

No. Microsoft has built in checks that verify if a phone number is real prior to sending out the...

February 2nd, 2024 410 views 0 likes